Privacy Policy

1 Who We Are

Jigsaw Developmental Services LLC is an Applied Behavior Analysis (ABA) therapy provider based in Phoenix, Arizona. We are a covered entity under HIPAA and are subject to applicable federal and Arizona state privacy laws.

This policy explains how we handle personal information gathered through www.jigsawdev.com and any URL pointing to this website.

2 Information We Collect

Information You Provide

• Name, email address, phone number, and mailing address
• Information submitted through contact, inquiry, or intake forms
• Health-related information you choose to share when inquiring about services
• Email address provided when subscribing to communications

Automatically Collected

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time on site, and navigation paths
• Referring URLs and exit pages

Cookies & Tracking

We use the following technologies:

Google Analytics Essential Cookies

Google Analytics data is anonymized and does not identify individual users. You may disable cookies through your browser settings. We honor browser-level Do Not Track (DNT) signals by limiting analytics collection for users with DNT enabled.

3 How We Use Information

• Responding to inquiries and service requests
• Processing intake and scheduling requests
• Sending appointment reminders and service-related communications
• Sending newsletters or updates you have opted into
• Improving website functionality and user experience
• Analytics and performance monitoring
• Security, fraud prevention, and troubleshooting
• Compliance with legal and regulatory obligations

We do not use website information to make clinical decisions, target advertising, or build behavioral profiles for sale to third parties.

4 Sensitive Information

Health status and disability status are treated as sensitive personal information. If you share health-related information about yourself or your child through this website:

• It will not be used for advertising or marketing profiling
• It will not be sold or disclosed to data brokers
• Once a clinical relationship begins, it is governed by our HIPAA Notice of Privacy Practices

5 Sharing of Information

We do not sell personal information. We may share website-collected information only with:

• Service providers — hosting, IT, security, and analytics vendors contractually required to protect your information
• Legal authorities — when required by law, court order, or to protect the rights and safety of Jigsaw or our users

6 Data Retention

• Contact & inquiry forms — retained 24 months, or transferred to your clinical record upon intake
• Analytics data — retained in anonymized form for up to 26 months
• Email lists — retained until you unsubscribe or request deletion

7 Data Security

We protect personal information through:

• TLS/SSL encryption for all data transmitted to and from this website
• Access controls limiting data to authorized personnel
• Regular security assessments of website infrastructure

No method of transmission over the internet is completely secure. We cannot guarantee absolute security but will notify you of any breach as required by law.

8 Email Communications & Opt-Out

Every marketing email we send includes a clear unsubscribe link. You may also opt out at any time by:

• Clicking “Unsubscribe” in any email we send
• Emailing clientservices@jigsawdev.com with “Unsubscribe” in the subject line

Opting out of marketing emails does not affect service communications such as appointment reminders, which are governed by our HIPAA Notice.

9 Breach Notification

In the event of a data breach we will notify affected individuals as required by applicable law, including HIPAA and Arizona state law. Notification will be provided by email to the address on file and, where required, by written notice.

10 Children’s Privacy

Our website is directed to adults (parents and guardians) and is not intended for direct use by children under 13. We do not knowingly collect personal information directly from children under 13 and are in compliance with COPPA. Information about minor clients collected during clinical services is governed exclusively by our HIPAA Notice.

11 Your Privacy Rights

Depending on your location, you may have the right to:

To exercise any right, contact our Privacy Officer below. We will respond within 45 days as required by applicable law.

12 Third-Party Websites

Our website may link to third-party sites including insurance providers and partner organizations. We are not responsible for those sites’ privacy practices and encourage you to review their policies before submitting information.

13 Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Where applicable Arizona state law provides greater protection than federal law, we apply the more protective standard.

14 Contact Us